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Experience

Mar 2021 β€” PresentCurrent

Software Engineer β€” Visualization

Evernorth Health Services

Full-time hybrid role building data visualization solutions. Leveraging prompt engineering, modern frontend frameworks, and AI-integrated tooling to deliver actionable interfaces.

Prompt EngineeringTailwind CSSData VisualizationAI IntegrationFrontend Engineering
Elevated from IT Engineer to Software Engineer role
Adopted modern frontend stack including Tailwind CSS
Integrated prompt engineering workflows into visualization tooling
Sep 2016 β€” Mar 2021Completed

IT Engineer β€” Automation

Express Scripts

Enterprise data visualization and automation engineering. Designing, building, and maintaining internal tools that bring backend data into actionable UIs.

PythonUIData VisualizationAutomationCloud DeploymentsInternal ToolingShell Scripting
Built automated deployment platform for cloud infrastructure
Created SSL certificate management site improving team workflow
Developed RPM upload site for repository management
Engineered port hijack detection system (Bourne Shell)
Sep 2013 β€” Sep 2016Completed

IT Engineer

Express Scripts

Design, engineer, review, analyze, and modify middleware infrastructure systems related to application support and integration. Full lifecycle ownership of enterprise middleware in a healthcare environment.

PythonMiddlewareIntegrationApplication SupportEnterprise SystemsShell Scripting
Engineered middleware infrastructure for 10,000+ employee enterprise
Built log extraction scripts (Korn Shell) for self-service diagnostics
Maintained critical application support systems in regulated healthcare
May 2013 β€” Sep 2013Completed

IT Operations Analyst

Express Scripts

Provided IT infrastructure services and support. Solutions for technical problems of moderate scope and complexity. Outage response, procedure development, and regulatory compliance.

IT OperationsInfrastructureTroubleshootingCompliance
Promoted from QA Engineer Associate to Operations Analyst
Developed new work procedures for operational efficiency
Maintained regulatory compliance logs and verification records
Oct 2012 β€” May 2013Completed

Engineer Associate QA

Express Scripts

Provided IT infrastructure services and support to internal and external customers. Operated under direction to perform Operations functions of the production support team in delivery of scheduled events and incidents.

QAInfrastructureProduction SupportComplianceDocumentation
Provided solutions to technical problems of moderate scope and complexity
Responded to outages and implemented follow-up procedures
Used tools, playbooks, and procedures to ensure stability of environments and applications
Jun 2011 β€” Sep 2012Completed

Computer Operator

Rock-Tenn Company

Enterprise network monitoring and data center operations. Managed Priority 1 issues, maintained hardware, and ensured infrastructure stability.

Control-MBMC Impact ExplorerSCOMPeopleSoftAS400HP3000Data Center
Monitored enterprise network systems and infrastructure
Managed Priority 1 issue escalation and resolution using PeopleSoft's ServiceONE
Supported Data Center hardware installation/removal (pSeries, iSeries, HP, SAN Switches)
Maintained HP3000 nightly system saves and AS400 backups
Jul 2008 β€” Jun 2011Completed

Computer Operator

Smurfit-Stone

Enterprise network monitoring and data center operations. Technical troubleshooting within an enterprise environment including system crashes, slow-downs, and data recoveries.

Control-MBMC Impact ExplorerSCOMPeopleSoftAS400HP3000Data Center
Actively monitored network systems, infrastructure, and applications
Engaged and tracked Priority 1 issues using PeopleSoft's ServiceONE
Initialized HP3000 nightly system saves and ensured AS400 backups completed
Maintained helpdesk support role dispatching calls to on-call personnel
Facilitated outside vendors with servicing Data Center equipment
Jan 2008 β€” Jun 2008Completed

Computer Operator

TechGuard Security (DOD DECC)

Defense Enterprise Computing Center (DOD). Monitored IBM MVS mainframe domains and resolved urgent silo issues within strict SLAs.

IBM MVSJES2MainframeTape LibraryPowderHorn 9310Microsoft Excel
Monitored 40 IBM MVS mainframe domains
Resolved urgent silo issues within the required 10-minute timeframe using JES2 and MVS commands
Managed 1,500 tapes daily via PowderHorn 9310 Tape Library
Shipped and received 2,000 daily/weekly backup tapes from offsite storage